Server Europe Luxemburg Terms of Sales -

The link "Sellers" and "Buyers" directly

No intermediary other the carrier by The_Artisanal_Farm_Europe And the disabled staff Handiscan Service

Fax : +33 957 198 681

IMPORTANT: The development of the tools for the members is being finished,
A STOCK ZERO products are used for testing
The opening to members and sales are planned before the end of the first half of 2018,

General Terms of Sales


These general conditions of sale on the website of (C.G.V)

The "Terms" are concluded between, on the one hand: and, TAFE, publisher of the website on behalf of Members sellers producers, the company

And secondly:

All custommers, indidal or professional, major, (the "custommer") making a purchase on the webwebsite (the "website")

The custommer and the publisher (the "Parties") agree that their relations will be exclusively governed by these Terms available on the webwebsite at the time of order to the exclusion of any other condition.

These conditions aim to define the terms of sale between the Parties, as well as the rights and obligations of each of them during product purchases made on the website and apply without restriction or reservation to all products sold on the website whatever their nature.

For all customers and every order placed on the website implies total acceptance with no account User and apply without restriction or reservation these Conditions governing the sale of any product displayed on the webwebsite of the publisher and possibly the special conditions or specific one or more products or orders.

The custommer expressly acknowledges opening his account and placing an order to have read the Terms, be in full legal capacity to meet and approve the Personal Data Protection Policy.

All open client and every order placed on the website implies total acceptance with no account User qualification these Conditions governing the sale of any product displayed on the webwebsite of the publisher and possibly the special conditions or specific one or more products or orders.

The products are offered for sale by worldwide suppliers (Members sellers), suppliers "Members" undertake to deliver in all world countries

Information: Local taxes could be requested upon receipt of the order, the seller can not be held responsible for local tax rule which was not specified in any document of sale, the seller and the website make every effort to comply with local legislation of the user, the seller and the website are not obliged to refund local taxes that would have been claimed, the technician are be required to implement the technical tools to comply with local tax laws.

The publisher reserves the right to modify these Terms at any time but they only apply unless otherwise agreed between the Parties,


The user use all the technical means of their choice to access the website under his own responsibility.

The publisher shall not be held liable for difficulties in access-related equipment of the user or the quality of network.

telecommunications and Internet costs with the website will be the responsibility of the user.


The products are offered for sale online in the stocks limit.

The user will be notified on the characteristics, origin, supplier, country, price and availability of products they wish to order and this prior to confirming the order.

The photographs illustrating the products offered on the website and transmitted by our suppliers are as accurate as possible but are only displayed for information only and are not contractual.

Similarly, the listings made from the information provided by suppliers are not exhaustive and can not in any case engage the responsibility of the publisher.

The publisher reserves the right to change its offer at any time depending on supply constraints or standards.

The sold online products can violate the laws of the country of the buyer. The buyer is committed to respect the laws in customer country, suppliers are only accountable to the law on their products that do not respect the law, the publisher can not be held responsible for the product line-up illegal by suppliers and the publisher agrees to remove (or take it offline for the country or countries) such products after notification by any person or authority as soon as possible.

Regarding all the products relevant to health such as essential oils, cosmetics, products containing propolis, birch sap etc, users acknowledge when ordering to be informed of their effects. The choice and the subsequent use of these products are entirely his responsibility. It also recognizes be informed of all incompatibilities with ongoing treatment. In case of doubt it is the responsibility of the user to take advice from a specialist of their choice before ordering.


Prices are displayed in the currency of the buyer (or the manually selected currency), the language detection is automatic detection of the language of the purchaser's browser and can be changed "manually" for any language .

The prices of our products are quoted in the currency of the buyer (for automatic detection of the country by IP address or manual selection of the country on the website) and are net excluding local taxes, delivery costs are included in the price, local taxes or import may be requested at the reception by the authorities of the country of the buyer.

Shipping included in the sale price.

All duties and special taxes on the sale of a given product unknown to the editor may be requested by the administration of the country of the buyer.

The publisher reserves the right to change prices at any time but the products purchased will be billed based on rates in effect at the time of registration of the order by the User.

Any price changes will not be reflected on orders placed after their posting on the website.


You can order products from several suppliers in the same command and in your currency, the command will indicate all the details of suppliers for products, the user can contact directly the suppliers, (the website has no guest relations service),

that's the provider itself that provides customer relariononship on its products, warranty and return (or replacement) of defective products.

Any order implies full acceptance of the user to these Conditions of Sale, without reservation or restriction of any kind.

The sale will be concluded after clicking the order confirmation button after viewing by the user of the order detail and after having had the opportunity to change or cancel.

After acceptance and confirmation of the order by the user a confirmation email will be sent to him by the publisher, reminding him of the ordered product with its price, conditions, sorted by suppliers with contact information.

The publisher reserves the right to cancel and refund a sale following problems or failures on or ordering products.

In case of shortage or delays, The publisher reserves the right to cancel and repay partially or fully an order after informing the User who will be offered a replacement products or with the ability to accept or reject the replacement.

The publisher reserves the right to refuse any order or delivery to a user with whom a payment dispute concerning a previous order (no payment, payment authorization refusal by credit card etc). The responsibility of the publisher can not be held in this case.


The publisher has established a direct mode of delivery by suppliers for all products.

Product availability is limited by the supplier stocks.

Product availability in the stock of the publisher is notified on the product page of the website.

Availability varies depending on the number of user commands and its update is carried out on a daily basis.

In case of unavailability delivery time in working days will be mentioned on the product page if known.

The publisher is committed to fulfill all orders even those whose products are deemed not available subject to acceptance by the user of consecutive delivery time to a breakdown of the stock.

In case of unavailability of the product ordered, the publisher may also offer the user another product of equivalent quality and price. If the User does not accept the proposal it will be refunded at the latest within 14 calendar days of the amount of the product ordered no right to claim compensation.


Online orders on the website are recorded in real time. They are processed and shipped within the shortest possible time.

The products in stock will be shipped within 24 or 48 hours and therefore usually delivered within three to four business days following the registration of the order date (variable time depending on the country of origin of products), products not available in stock are delivered to the date indicated on the product page in the order validation by the user.

In case of late delivery exceeding 7 working days the deadline, not attributable to a force majeure, the User may choose to cancel the product control line in question by mail or email. The rest of the order will be firm and final.

The responsibility of the publisher shall not be considered if the delay is due to the User, a third party or due to force majeure.

The products are delivered to the delivery address when ordering by the User and Publisher reserves the right to split deliveries of the same order according to availability. However, additional costs caused by the split will be the responsibility of the suppliers

If delivery address of error by the user, the latter will have to pay all costs related to the return and the amount of the return.

In case of refusal of delivery by the user it will have to pay the full cost of return.

In the absence of the User, the user will come to collect his parcel within the time specified by the messages and emails.

Beyond these times the user will have to pay the full cost of returns and reshipping.

Shipping fees depend on the shipping method selected by the User, the delivery location and the weight of the package.


The editor, with its partners, has implemented a secure procedure of payment by credit card.

The user records the card number, expiration date and the three digit code on the back of the card. This information is encrypted before transmission to the bank. The publisher has no access to the data covered by banking secrecy.

The payment of products will upon confirmation of the order according to the following payment methods:

Payment by credit card (secure 3D secure or any other means of security):

The majority of cards are accepted (Visa, MasterCard, Carte Bleue etc.).

To counter fraud, the publisher may undertake controls on customer orders. As part of these controls supporting, documents may be required. When not transmitting these parts the editor reserves the right not to confirm the command.

In case of fraudulent payment, the publisher reserves the right to resort to justice.

In case of refusal of payment by the customer's bank that it may be subject to late penalties calculated on the basis of the legal rate and to bear all costs related to a possible recovery procedure.

Payment terms are the subject of a separate document available on the webwebsite.


At the delivery of the order the user has to check carefully before the provider (relay parcel post or carrier) the condition of the packaging and the compliance of delivery in quantity and quality. It should be mentioned on the document presented to him by the provider.

In the event that products are missing, defective or damaged, the user will have 14 calendar days to inform the after sales service provider by email or by using a dedicated form. In the absence of written and after this period no request for exchange or refund can be considered.


The product, although mentioned on the delivery note, is not in the approved package.

Will indicate the user via email or online form order number, reference and the amount of the missing item.

After validation of our Customer Service will make every effort to ship at its expense the missing item as soon as possible.

In the event that the product is unavailable it will be proposed to the client:

A new delivery or

A product of substitute and equivalent quality.

If neither of these proposals are accepted, the publisher will reimburse the product of the amount of missing User within 14 calendar days following the response of the customer ..


The product inside the package is damaged or not in accordance with the request.

The user will indicate via email or online form order number, reference and quantity of the item damaged or non-compliant. If possible attach a photo of the product in question.

The user will return at his own expense the damaged or non-conforming, (returned in its original packaging with all accessories and manuals) by printing the return label to be introduced in the package.

After validation of the Provider, Supplier will make every effort to replace and ship at its expense item damaged or non-compliant as soon as possible and refund the customer's return fee.

In the event that the product is unavailable it will be offered to the Customer:

A new delivery or

A product and quality substitute equivalents

If neither of these proposals are accepted, the publisher will reimburse the user of the amount of proceeds received damaged or non-compliant within 14 calendar days of the response from the client.


All products sold by the publisher's suppliers are subject to a contractual guarantee, which does not preclude the legal guarantee. The user benefits for items purchased from a guarantee allowing him to return defective products delivered.

If, during use and before the end of warranty, the product proves to encounter a malfunction or breakdown, the user must inform the customer service by mail, email or using the online form on the customer area and enclosing a copy of the invoice.

The user will ship at its expense the defective product by printing the return label to be introduced in the package.

Two possible cases:

The equipment is serviceable

It will be returned after repair shipping costs being borne by the supplier.

The material is not repairable

It will be refunded to the customer less the amount of depreciated


Any user of the non titular website of a customer account must follow a registration procedure allowing him to open his account. The username and password are confidential data that the user will not release to third parties. if in doubt about the unauthorized use of the account, the user must report promptly to the editor.

Confirmation of account opening implies the acceptance, after ticking the box provided for this purpose, general terms and conditions and data protection policy of the publisher.

In all cases, the online provision of the credit card number and the final validation of the order shall be evidence of all of the said order and will be worth payment of amounts incurred by the seizure of the items on the order.

This validation is worth signature and acceptance of all operations at the website. However, in case of fraudulent use of his credit card, the user is required, upon the finding of such use, contact the customer service of the publisher.


The editor, for all the order taking steps and for the steps after the conclusion of the contract, an obligation of result.

Thus The publisher undertakes to describe with great accuracy the products sold on the website. However, the responsibility of the publisher could not be committed if the breach of its obligations would be due to an unforeseeable and irresistible a third contract is a case of force majeure. Similarly, the publisher's liability can be incurred for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.

personal data

The publisher reserves the right to collect the data.

The personal data communicated by the user or collected via the website (via cookies or active x) aim to ensure the completion of delivery, improve service quality and better meet the client. The user consents to the use of such data by the editor, including to provide information on services and promotional offers that may be of interest.

If he does not wish to receive these offers, it can be requested at any time either directly on the Internet in his account, or by mail by indicating its name, email address and, if possible customer reference.

The user has the right to access and correct personal data concerning him, upon written request to the customer service of the publisher.

Customer data are kept confidential by the publisher for a period of 2 years from the last visit on the website.

The user is informed that the automated processing of information, including the management of e-mail addresses, has been declared to CNIL (France) under the number 1769234

The editor uses all means to ensure the confidentiality and security of data transmitted over the web. As such, the webwebsite uses a secure mode of payment SSL (Secure Socket Layer).

Intellectual property

All elements of the website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.


In the event that any provision of this contract is null and void by a change in legislation, regulation or court decision, this does not in any way affect the validity and enforceability of these terms and conditions sale.


These conditions apply throughout the line-up of the services offered by the publisher


The records stored in computer systems of the editor and its partners under reasonable security conditions, will be considered proof of communications, orders and payments between the parties.

Preservation and archiving of transactions

The filing of purchase orders and invoices is made on a reliable and sustainable manner to correspond to a faithful and durable copy.

Law and skills

These conditions are subject to French law. The competent court in cases of dispute will be the defendant's place of residence or at the option of the applicant, in case of commercial user, the Commercial Court of Alencon France.